Refunds and Cancellations

Cancelling an order

• Before you pay: cancel any time with the Cancel button on your job page. Nothing is charged, and your order and files are deleted.
• After you pay, before printing starts: message us in the job chat or email hello@printsphere.ca and we refund you in full.
• Once printing has started: the order can no longer be cancelled or refunded, because the material and printer time are already used on a part made only for you.
• If we change your price, cannot print your file, or refuse an order, you get a full refund.

Misprints and damage

If your print has a defect we caused, such as a failed or broken print, the wrong material, colour or quantity, or damage before it reached you, tell us within 7 days of pickup or delivery. Send a photo in the job chat or by email. We will reprint it free, or refund you if a reprint will not fix the problem.

What isn't covered

• Problems that come from the design itself, such as walls too thin to print, parts that do not fit together, or file errors we warned you about before printing.
• Normal signs of FDM printing: fine layer lines, small support marks and small differences in size or colour. Our Terms of Service explain these.
• Changing your mind once printing has started.
• Damage or wear after pickup or delivery, or use the part was not suited to.
• Prints left unclaimed for more than 30 days after we tell you they are ready.

How refunds are paid

Refunds go back to the card you paid with through Square, usually within 5 to 10 business days of our approval depending on your bank. Payments made another way are refunded the same way. The value of a promo code is not refunded as cash. Express charges are refunded in full whenever the order is refunded.

This policy does not affect your rights under Ontario's Consumer Protection Act, 2002.